Support

Questions, problems or feedback: email support@rivltech.com. We aim to reply within 5 business days. Tell us the email you signed up with and what you were doing when it happened.

RIVL can’t help in an emergency. If you are in danger or having a medical emergency, call 911 (or 112 in Europe). If you are struggling or thinking about harming yourself, call or text 988 in the US, or your local crisis line.

I forgot my password

On the sign-in screen, tap Forgot password? and enter your email. We’ll send a link to choose a new one. If it doesn’t arrive within a few minutes, check your spam folder.

How do I delete my account?

In the app, go to Profile → Delete account (caregivers: Care → Settings). This removes your data from RIVL straight away; encrypted backups are cleared within 30 days. See our Privacy Policy.

The coach’s voice isn’t playing

Check your phone isn’t on silent and the volume is up. The first reply of the day can take a little longer while the voice starts. You can turn the voice off in Profile and keep reading replies instead.

Care team

You can invite a caregiver or clinician from the app and remove them at any time. If someone invited you, open their invite link or enter the code on the Join care team screen after signing up.

Is the coach a doctor?

No. The coach is an AI that gives general wellness support. It can be wrong, and it doesn’t replace your care team. Check anything important with your doctor, prosthetist or therapist.