Terms of Service

These terms are the agreement between you and RIVL Foundation for using RIVL. RIVL is built and published by ProsFit Technologies AD on behalf of RIVL Foundation. In these terms, “we” and “us” mean both of them. By creating an account you agree to these terms and to our Privacy Policy.

RIVL is not medical care

RIVL offers general wellness support, habits and coaching. It does not diagnose, treat or replace your doctor, prosthetist or therapist, and it is not a medical device. Talk to them before changing your care. If you are in danger or having a medical emergency, call 911 (or 112 in Europe). If you are struggling, call or text 988 in the US.

Your account

• You must be at least 13. If you are under 18, a parent or guardian must approve your account.
• Give accurate details and keep your sign-in safe. You are responsible for activity on your account.
• You can delete your account at any time in Profile.

The community

Be kind and keep each other safe. Do not:

• harass, threaten or shame anyone;
• post other people’s private information or photos without permission;
• post sexual content, hate, or anything illegal;
• sell products, spam, or give medical instructions as if you were a clinician.

You can report a post, comment, message, photo or coach reply from the app, and block anyone so you no longer see their posts, comments or messages. We review reports and act on them within 24 hours, and may remove content or suspend accounts that break these rules.

Your content

You own what you post. You give us permission to store and show it in RIVL to the people you share it with, only so we can run the service.

The coach

Coach replies are written by AI. They can be wrong or incomplete, so use your own judgement and check anything important with a professional.

Changes and ending the service

We may change or stop features. If we change these terms in a way that matters we will tell you in the app first. We may suspend accounts that break these terms or put others at risk.

Disclaimers

RIVL is provided “as is” and “as available”. To the extent the law allows, we make no promises or warranties about RIVL, express or implied, including that it will be accurate, complete, uninterrupted, free of errors, or fit for a particular purpose.

• The coach is AI. Its replies are generated automatically, can be wrong or incomplete, and are general information, not medical, mental-health, legal or financial advice. You decide what to do with them, and you should check anything important with your care team.
• Other people's content.Posts, comments and messages from members, mentors and partners are their own. We don't check them in advance and don't endorse them.
• Partners and care teams.Clinics, organisations and people who invite you to RIVL, and the clinicians you share reports with, are independent of us. We aren't responsible for their advice or care.
• Exercise and activity.Any activity carries some risk. Stop if something hurts or feels wrong, and follow your clinician's guidance over anything in the app.

Limitation of liability

To the extent the law allows, neither RIVL Foundation, ProsFit Technologies AD, nor their affiliates, officers, employees, contractors or coaches (together, the “RIVL parties”) are liable for any indirect, incidental, special, consequential or punitive damages, or for loss of data, arising from or related to your use of RIVL or your reliance on anything in it. To the extent the law allows, the RIVL parties' total liability for any claim about RIVL is limited to the greater of the amount you paid us for RIVL in the 12 months before the claim and €100.

What these terms don't limit

Nothing in these terms limits or excludes liability that can't be limited or excluded by law, including liability for death or personal injury caused by negligence, for fraud, or for gross negligence or wilful misconduct. If you live in the European Union or another place with mandatory consumer protections, you keep those rights, and parts of the sections above may not apply to you.

Your responsibilities

To the extent the law allows, you agree to cover the RIVL parties' reasonable losses and costs from claims by others that arise from content you post, from your breach of these terms, or from your misuse of RIVL.

Apple

If you use RIVL on an iPhone, these terms are between you and us, not Apple. Apple's standard licence for App Store apps also applies. Apple isn't responsible for RIVL, its content, support or any claims about it, and Apple and its subsidiaries may enforce these terms as a third party.

Governing law

These terms are governed by the laws of the Republic of Bulgaria. Any dispute will be handled by the competent courts in Sofia, Bulgaria. If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you may also bring a claim in the courts there. Nothing here takes away rights you have under the law where you live.

Contact

RIVL Foundation, 4023 Rolling Meadows Lane, Watkinsville, GA 30677, USA. Email support@rivltech.com.